When preparing for an extended vacation or business journey, homeowners often consider granting limited access to their residence for trusted friends, family members, or neighbors. This access can be crucial in situations such as emergencies or routine house maintenance tasks, such as ensuring that plants are watered or that appliances are safely turned off before departure.
The ADT Trusted Neighbor service enables homeowners to share access to their property securely and conveniently, allowing trusted individuals to assist without jeopardizing the effectiveness of the home’s security system. Continue reading to discover how this innovative service operates and how it can benefit you.
Comprehensive Guide to Utilizing ADT Trusted Neighbor
The Trusted Neighbor service, offered by ADT, a leading home security company, empowers homeowners to grant access to their residences to trusted friends, family members, or neighbors while they are away. This service is designed to provide peace of mind by ensuring that only authorized individuals can enter the home during the homeowner’s absence.
By using this service, homeowners can provide temporary yet secure access for specific durations or events, such as a holiday getaway. The system employs multiple layers of multi-factor authentication to guarantee that only the designated individuals can access the home protected by ADT.
To qualify for the Trusted Neighbor service, the homeowner must be enrolled in ADT’s complete monitoring plan and possess compatible devices that work seamlessly with the system.
Step 1: Download the ADT+ App for Seamless Access
To begin utilizing the Trusted Neighbor service, the designated trusted individual must first download the ADT+ app. It is essential to enable notifications for this app, as well as allow location access. This allows the app to verify the identity of the trusted individual in real-time, ensuring that they can gain access to your home precisely when needed.
Step 2: Create or Log into Your ADT Account
If the trusted individual does not currently hold an active ADT account, they will need to create one after accepting an invitation sent by the homeowner. It is important to note that this invitation is valid for only 21 days, after which the homeowner must resend it if not accepted.
The trusted individual does not have to be a paid customer of ADT to gain access. However, they must agree to the ADT+ Terms of Use and grant the necessary permissions required for the service to function effectively upon their initial login.
Step 3: Monitor Your Home via the ADT+ App
Depending on the permissions granted by the homeowner, the trusted individual can view the live security camera feed through the ADT+ app. They will also receive vital notifications regarding security alerts such as burglar alarms, water leak detections, package deliveries, and motion sensor activities.
Before assuming the role of a trusted individual, it’s crucial to have a conversation with the homeowner to understand their expectations regarding how you should respond to these notifications, ensuring effective communication and clarity in responsibilities.
Step 4: Access Your Home According to the Pre-Approved Schedule
The trusted individual will receive timely notifications indicating when their scheduled access is set to commence, with reminders sent one hour before, as well as 30 and 15 minutes prior to the scheduled end time. Once their visit begins, they will receive notifications prompting them to confirm when they are finished. By tapping “Yes, I’m done,” the home’s security system will rearm itself automatically.
Additionally, the alarm system will activate at the conclusion of the designated access period. It is essential for both the homeowner and the trusted individual to discuss and agree upon the timetable in advance, ensuring that there is ample time to complete any agreed-upon tasks within the schedule.
Frequently Asked Questions About ADT’s Trusted Neighbor Service
What Should I Do if the Doors Lock While My Trusted Individual is Inside?
If the doors automatically lock while your trusted individual is in your home, it does not indicate that the home’s security system has been rearmed. The trusted individual can exit the home even if the door has engaged the automatic locking feature.
Is it Possible for the Trusted Individual to Extend Their Access Time?
There is currently no option for trusted individuals to extend their access time while the active time period is in effect. However, the homeowner can initiate a new access period once the previous one concludes.
Can I Serve as a Trusted Individual if I Am Already an ADT Customer?
Yes, you can act as a trusted individual for someone else even if you are an existing ADT customer monitoring your own home through the ADT+ app. The app allows you to switch between locations to ensure you are accessing the correct property.
Overview of the Benefits of ADT’s Trusted Neighbor Service
The Trusted Neighbor service is designed to empower homeowners by allowing them to provide authorized access to their homes for friends and family. Trusted neighbors can utilize the ADT+ app to access the homeowner’s security system, receiving timely notifications about their scheduled access times. This innovative service effectively replaces the need for spare keys, ensuring home access is granted without compromising security.
