{"id":13510,"date":"2026-04-27T14:05:53","date_gmt":"2026-04-27T12:05:53","guid":{"rendered":"https:\/\/oxfordwisefinance.com\/blog\/?p=13510"},"modified":"2026-04-27T14:05:58","modified_gmt":"2026-04-27T12:05:58","slug":"ibm-and-servicenow-earnings-fail-to-alleviate-ai-concerns","status":"publish","type":"post","link":"https:\/\/oxfordwisefinance.com\/blog\/ibm-and-servicenow-earnings-fail-to-alleviate-ai-concerns\/","title":{"rendered":"IBM and ServiceNow Earnings Fail to Alleviate AI Concerns"},"content":{"rendered":"<p><\/p>\n<div id=\"article-body\">\n<p>For many years, <b>software stocks<\/b> were regarded as the elite choice for investors. However, in the current market environment, merely posting strong earnings results is insufficient for gaining investor confidence in what has transitioned into a highly competitive sector.<\/p>\n<p>Today, shares of <strong>IBM<\/strong> <span class=\"ticker-mention inline-flex items-center font-bold\" data-id=\"203983\">(IBM <span class=\"ml-1 text-red-900\">8.35%<\/span>)<\/span> and <strong>ServiceNow<\/strong> <span class=\"ticker-mention inline-flex items-center font-bold\" data-id=\"273492\">(NOW <span class=\"ml-1 text-red-900\">17.77%<\/span>)<\/span> experienced significant declines after both companies released their earnings reports last night. As of 2:02 p.m. ET, shares of IBM plummeted nearly 9%, while ServiceNow&#8217;s shares fell almost 18%.<\/p>\n<p>Despite both companies surpassing Wall Street&#8217;s consensus estimates for earnings, investors were troubled by other issues, including future guidance and external factors beyond the companies&#8217; influence, such as the ongoing conflict in Iran.<\/p>\n<div class=\"image\"><img decoding=\"async\" alt=\"Person looking concerned while on laptop.\" loading=\"lazy\" width=\"880\" height=\"587\" data-nimg=\"1\" class=\"h-auto max-w-full rounded object-contain\" style=\"color:transparent\" src=\"https:\/\/g.foolcdn.com\/image\/?url=https%3A%2F%2Fg.foolcdn.com%2Feditorial%2Fimages%2F866951%2Fperson-concerned-2.jpg&amp;w=3840&amp;op=resize\" \/><\/div>\n<p class=\"caption\">Image source: Getty Images.<\/p>\n<\/div>\n<p>The disappointing earnings from IBM and ServiceNow also negatively affected the broader software sector, which had been enjoying a period of growth. The <strong>iShares Expanded Tech-Software Sector ETF<\/strong> saw a downturn of over 7%.<\/p>\n<p>Investors should be aware of the following key insights.<\/p>\n<p><!-- Authority Ninja Box START --><br \/>\n<!--authority-ninja-box--><\/p>\n<div class=\"authority-ninja-box\" data-authority-ninja=\"1\" style=\"border: 1px solid #ccc;border-radius: 20px;padding: 16px;background-color: #f9f9f9;margin-bottom: 24px\">\n<div class=\"an-headline\"><strong>Oxford Wise Finance<\/strong><\/div>\n<div class=\"an-context\" style=\"font-size:13px;opacity:0.9\">Personal Finance Guides \u2014 Credit, Loans &amp; Budgeting \u00b7 oxfordwisefinance.com<\/div>\n<div class=\"an-note\" style=\"margin-top:6px\">IBM and ServiceNow Earnings Fail to Alleviate AI Concerns sets the context so you can choose with fewer surprises. Prioritize requirements first, then trade-offs; use timing as the final check; before you commit, confirm the terms in writing. Use it to make one clear decision and move forward confidently.<\/div>\n<\/div>\n<p><!-- Authority Ninja Box END --><\/p>\n<h2 class=\"my-6 text-2xl font-bold\">Investors Demand Strong Performance in a Competitive Market<\/h2>\n<p>Investors are increasingly apprehensive that advancements in <b><a href=\"https:\/\/oxfordwisefinance.com\/blog\/social-security-benefits-for-couples-claiming-later\/\">AI<\/a><\/b> technology will make it simpler to develop <b><a href=\"https:\/\/oxfordwisefinance.com\/blog\/generative-ai-potential-2-software-stocks-to-triple-revenue\/\">software services<\/a><\/b> and solutions. Consequently, even established companies currently dominating the <b><a href=\"https:\/\/oxfordwisefinance.com\/blog\/weekly-scam-roundup-top-money-scams-for-february-17-2026\/\">software landscape<\/a><\/b> may experience squeezed profit margins and diminished pricing power, which could result in lower valuations for a sector previously characterized by robust growth metrics.<\/p>\n<p>However, the earnings results from IBM and ServiceNow did not suggest any fundamental shift in their core business models due to <b>AI<\/b>.<\/p>\n<p>IBM exceeded Wall Street&#8217;s adjusted earnings per share expectations by $0.10, with revenue surpassing estimates by $300 million. Nevertheless, the management reiterated its guidance for 2026, which seemed to disappoint investors.<\/p>\n<section class=\"shadow-card mb-[40px] border border-gray-300\">\n<div class=\"flex flex-wrap place-content-between\">\n<div class=\"flex w-full place-items-center lg:w-3\/4\">\n<div class=\"py-4 pr-4\"><img decoding=\"async\" alt=\"International Business Machines Stock Quote\" loading=\"lazy\" width=\"64\" height=\"64\" data-nimg=\"1\" class=\"w-full flex-none object-contain\" style=\"color:transparent\" src=\"https:\/\/g.foolcdn.com\/image\/?url=https%3A%2F%2Fg.foolcdn.com%2Fart%2Fcompanylogos%2Fmark%2FIBM.png&amp;w=128&amp;op=resize\" \/><\/div>\n<div class=\"pr-[16px]\">\n<p>International Business Machines<\/p>\n<\/div>\n<\/div>\n<div class=\"flex w-full place-items-center lg:w-1\/4\">\n<div class=\"h-full w-5\/6 px-4 py-2.5 lg:text-right bg-red-200\">\n<p>Today&#8217;s Change<\/p>\n<p>(-8.35%) $-21.04<\/p>\n<p>Current Price<\/p>\n<p>$230.82<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex flex-wrap overflow-hidden transition-all duration-300 h-0\">\n<div class=\"w-full p-2 lg:w-1\/4 lg:p-4\">\n<h3 class=\"text-gray-1100 text-md my-[22px] leading-snug font-bold uppercase\">Key Data Points<\/h3>\n<div class=\"text-gray-1100 my-[14px] grid grid-cols-2 text-sm\">\n<p>Market Cap<\/p>\n<p>$236B<\/p>\n<p>Day&#8217;s Range<\/p>\n<p>$221.75 &#8211; $232.94<\/p>\n<p>52wk Range<\/p>\n<p>$220.72 &#8211; $324.90<\/p>\n<p>Volume<\/p>\n<p>1.1M<\/p>\n<p>Avg Vol<\/p>\n<p>6M<\/p>\n<p>Gross Margin<\/p>\n<p>57.59%<\/p>\n<p>Dividend Yield<\/p>\n<p>2.67%<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">&#8220;That&#8217;s what you get for asking to be a software stock \u2013 investors don&#8217;t like in-line guides,&#8221; commented Melius Research analyst Ben Reitzes in a research note after the earnings report, as reported by Barrons.<\/p>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">CFO Jim Kavanaugh mentioned during the company&#8217;s conference call, &#8220;I don&#8217;t think we&#8217;ve ever raised guidance in a first quarter.&#8221; He also noted that the Iran war and other events in the Middle East had no impact on the company&#8217;s performance in the first quarter.<\/p>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">ServiceNow&#8217;s earnings and revenue closely aligned with consensus estimates. Management raised their fiscal 2026 guidance for subscription revenues, with CFO Gina Mastantuono indicating that she &#8220;took a little bit of incremental conservatism&#8221; in her guidance due to ongoing developments in the Middle East.<\/p>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">ServiceNow, a leading cloud provider specializing in workflow automation services across entire enterprises, indicated that subscription revenue growth faced challenges due to delays in deal closures in the Middle East. Nonetheless, Mastantuono expressed that ServiceNow&#8217;s AI solutions are thriving and are on track to exceed the company&#8217;s 2026 revenue target of $1 billion.<\/p>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">In the aftermath of the report and subsequent sell-off, <strong>Barclays<\/strong> analyst Raimo Lenschow assigned an overweight rating and a $132 price target, suggesting a potential 57% upside from current levels. He acknowledged that macroeconomic issues affected the results but asserted they were not a &#8220;thesis changer.&#8221;<\/p>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">Lenschow also emphasized that he regards ServiceNow as one of the most well-positioned companies in the software sector due to its &#8220;deep integration into its customers&#8217; IT landscape, making it an essential component of the evolving AI landscape.&#8221;<\/p>\n<section class=\"shadow-card mb-[40px] border border-gray-300\">\n<div class=\"flex flex-wrap place-content-between\">\n<div class=\"flex w-full place-items-center lg:w-3\/4\">\n<div class=\"py-4 pr-4\"><img decoding=\"async\" alt=\"ServiceNow Stock Quote\" loading=\"lazy\" width=\"64\" height=\"64\" data-nimg=\"1\" class=\"w-full flex-none object-contain\" style=\"color:transparent\" src=\"https:\/\/g.foolcdn.com\/image\/?url=https%3A%2F%2Fg.foolcdn.com%2Fart%2Fcompanylogos%2Fmark%2FNOW.png&amp;w=128&amp;op=resize\" \/><\/div>\n<\/div>\n<div class=\"flex w-full place-items-center lg:w-1\/4\">\n<div class=\"h-full w-5\/6 px-4 py-2.5 lg:text-right bg-red-200\">\n<p>Today&#8217;s Change<\/p>\n<p>(-17.77%) $-18.31<\/p>\n<p>Current Price<\/p>\n<p>$84.76<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex flex-wrap overflow-hidden transition-all duration-300 h-0\">\n<div class=\"w-full p-2 lg:w-1\/4 lg:p-4\">\n<h3 class=\"text-gray-1100 text-md my-[22px] leading-snug font-bold uppercase\">Key Data Points<\/h3>\n<div class=\"text-gray-1100 my-[14px] grid grid-cols-2 text-sm\">\n<p>Market Cap<\/p>\n<p>$108B<\/p>\n<p>Day&#8217;s Range<\/p>\n<p>$83.59 &#8211; $90.03<\/p>\n<p>52wk Range<\/p>\n<p>$81.24 &#8211; $211.48<\/p>\n<p>Volume<\/p>\n<p>3.5M<\/p>\n<p>Avg Vol<\/p>\n<p>22M<\/p>\n<p>Gross Margin<\/p>\n<p>77.53%<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">Ultimately, the software sector is navigating a challenging environment, which is something that many investors may not be accustomed to. <\/p>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">While companies like IBM and ServiceNow appear to be strategically positioned to adjust to this new AI-driven landscape, investors should be prepared for potential challenges ahead, especially since there remains much uncertainty regarding how <b>AI<\/b> will shape the future.<\/p>\n<p class=\"emotion-1akm6h5-Paragraph e1e4oisd0\">Investors might consider gradually establishing long-term positions in solid software companies capable of adapting and effectively integrating <b>AI<\/b> into their business models. Nevertheless, it is crucial to remain aware of the factors mentioned above, as conditions in this sector could remain highly volatile for the foreseeable future.<\/p>\n<\/div>\n<p><br \/>\n<br \/><a href=\"https:\/\/www.fool.com\/investing\/2026\/04\/23\/solid-earnings-from-ibm-and-servicenow-fail-to-que\/\" rel=\"nofollow\">Source link <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For many years, software stocks were regarded as the elite choice for [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":13511,"comment_status":"open","ping_status":"","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","pagelayer_contact_templates":[],"_pagelayer_content":"","iawp_total_views":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1059,142],"tags":[],"class_list":["post-13510","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-impact","category-finance-business","col-md-12"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IBM and ServiceNow Earnings Fail to Alleviate AI Concerns - Blog - Oxford Wise Finance<\/title>\n<meta name=\"description\" content=\"Both IBM and ServiceNow recently reported earnings results ahead of consensus Wall Street estimates. 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